My Fourth Year

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August…of my favorite months.  Summer is winding down, the neighborhood quiets as school starts up, and the sounds and smells remind me that fall is just around the corner.  Normally HOT in August, Ohio has (so far) been a cooler month.  It is a beautiful 76 degrees with no humidity as I sit in the sun on our back deck writing this post.

Four years ago this month, I started my Virtual Assistant Business.  How blessed I am that I can both work and enjoy this wonderful day.  The start-up and day-to-day running my business has been difficult at times but it has afforded me a happy, low-stress life.  A life that I thank God for every day and one that I never take for granted.

My fourth year!  What have I learned?  Clients come and Clients go.  This uncertainly used to freak me out!  Over the past couple of years I have learned that God always provides.  As soon as I lose/term one client, the opportunity for another has always been close by.  My new clients come from referrals…mainly client referrals.  What better marketing for my business could I ask for?!!

This year I have watched as 2 of my clients businesses have grown expedientially.  Sadly, I lost a client earlier in the year as her business had grown so much that she needed a full time employee.  Another client just hired his 2nd team member earlier this week!  How exciting to be part of such growth!  I am so proud of the work that all my clients are doing.

I have learned that most small business owners have at least one thing in common,  They need help with organization; whether it be their email, calendar and scheduling, or short and long term goals.  Most need accountability, help with focus, and assistance staying on task.  These are my strengths!  I help them, by using my strengths, so they can focus on theirs.

I love being a part of my client’s industries.  Where else can I learn about IT, law, mental health, ultrasound, probate, and non-profits all in the same day?!!  My clients not only respect me as their assistant but treat me as their partner.  They value and ask for my thoughts and opinions when making many important decisions for their businesses.

So what will this next year bring?  I don’t know but I am not concerned.  I know that one of my passions is to help other small businesses owners start, grow, and maintain their passions.  I know that I will continue to be blessed with great clients, enough work, and being able to work from home (and sometimes my deck).  I know that life is good and this is where I am supposed to be.

Since flowers are the traditional gift for a 4th Anniversary,  I think I’ll run out and buy a couple of fresh cut bouquets for my dining room table and office (just as soon as I can pull myself away from this glorious work location).  Happy 4th Anniversary Another You!

About the Author:  Sheri Miller is the Owner of Another You, LLC, a Virtual Assistant service in the Dayton, Ohio area.  Sheri helps small business owners save time, money and frustration by taking care of their day-to-day administrative tasks.  Think of her as your right hand while your left hand is growing your business.    www.anotheryouerrands.com  937-416-2207

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Starting a Business: What Skills do You Have?

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So you finally made the decision to start your own businessNow what?  Do you know what type of business you will run?  What are you passionate about?  What would you like to do?  What would you be good at?  What skills do you have?  Answering these crucial questions will lead you to understand what your new business will look like.

Luckily, for me, I managed medical practices for a lifetime.  During those 32 years, I gained countless administrative and managerial skills.  When it came time for me to decide what type of business I would start, it helped me to compose a list of things I knew how do to and things that I was good at.  I then I re-examined my list and drew a line through the skills that I did not like to do, the ones that did not fulfill me; the ones that stressed me out.  If you are going to do your own thing, you might as well be happy doing it, right?  For example, the first thing that I crossed off my list was “Managing People”I knew for certain that I no longer wanted to manage employees.  I needed to choose a business that I could do on my own with no need for staff.  With each skill that you cross off you will get closer and closer to what your new business will look like.

There are so many things to think about during this process.  What services will you offer?  Who will you be offering these services to?  What industry will your clients come from?  Do you live in the correct geographical area to be able to find these clients?

Are you a hard worker?  Owning your own business means that you will have to toil until all the work is done.  There is no such thing as a time-clock, at least at first.  There will be no 9-5 office hours for quite some time…maybe never!

Can you work alone?  Do you need daily socialization that co-workers provide?  Initially, you will probably be the only one on the payroll.  Will you be able to handle the seclusion of working hours on end alone?

Do you have support of family and friends?  Going alone is not easy and you will have days where you feel frustrated and even scared.  Do you have people to share these feelings with?  People that will try to understand and support you?  When you are your own boss, you have to be everything to everyone.  You will need to learn to balance your new business with your spouse, children, family and friends.  Do you have financial support? You may very easily have to forgo a steady paycheck for some time.

Go ahead and move forward with lists, research and planning.  This is the time to create the framework of your business.  Take one day at a time.  Do not lose focus or sight of why you are doing this.  You have a lot to do so get yourself organized.  If organization is not a skill that you possess, hire someone that can help you stay organized and on top of all the tasks of starting a business (detailed in a future post).

Owning your own business is hard work, but rewarding.  You do not have an easy road ahead of you but you do have one that will be exciting, life altering and well worth it.

About the Author:  Sheri Miller is the Owner of Another You, LLC, a Virtual Assistant service in the Dayton, Ohio area.  Sheri helps small business owners save time, money and frustration by taking care of their day-to-day administrative tasks.  Think of her as your right hand while your left hand is growing your business.    

www.anotheryouerrands.com                937-416-2207

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No Living Man All Things Can

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I had a recent conversation with a colleague about how many small business owners and entrepreneurs have a hard time with the delegation of tasks.  I get it.  When you have the type of personality that it takes to start your own business it is hard to give up control.  But sometimes it makes too much sense not to delegate.  For example, my colleague told me about a successful small business owner who had over $30,000 on the table in outstanding AR.  The problem was not disgruntled clients that did not want to pay; the issue was that this business owner simply did not have the time to make follow up calls.

Why People Don’t Delegate

  • Not Enough Time: The perception is that you do not have enough time to properly explain the task or teach the skills necessary for a delegated task.  The truth is that delegation always takes longer the first couple of times you hand off a task. But later it will save you hours, days, and weeks.
  • Loss of Control: Most small business owners are used to doing everything on their own.  They are uncomfortable giving up control.  It is frightening to allow another person-maybe even someone that you do not know-to complete a task for your business.  But isn’t one of the payoffs expected from all the hard work in running a successful, small business the freedom to no longer have to do the “daily grind” work, the “menial” work, the “frustrating calendaring and tedious phone call” work?
  • Not sure Who to Delegate To: Many entrepreneurs do not have the funds to hire a full time or even a part time person.  Many small business owners only need help 3-5 hours per week.  Where are you going to find a hardworking, reputable person who only wants to work a few hours a week?  Where do you find a hard worker that does not need benefits?

What to Delegate

I tell my clients to give me what they don’t like to do, what they dread, or what they are not good at.  Most of them start off with tasks such as:

  • Client Follow Up
  • E-Mail Management
  • Scheduling/Calendar Management
  • Invoicing/AR Follow Up
  • Social Media Marketing
  • Data Entry
  • Recruiting

Tips for Successful Delegation

  • A clearly defined task will produce clearly defined results. Open and routine communication is a must, especially at first.
  • Let go of dictating the how and focus on the what.   Describe what you want and let the assistant decide on the how.
  • Start with a small project or task.  This will help to develop communication and trust between you and your assistant.  After you see how the task was successfully completed, you will feel confident to delegate more.

Back to the small business owner with the 30K in AR.  Think of how a few hours a week in collection calls would change his business not to mention his peace of mind!  To me, it is a no brainer that this is a task that he needs to pass off to someone.  It pays to delegate!  I know that delegation can be difficult but it is a skill that you can improve through time, effort, and practice.  The next time you find it hard to let go of a task, remember the ancient proverb:  No living man all things can.

About the Author:  Sheri Miller is the Owner of Another You, LLC, a Virtual Assistant service in the Dayton, Ohio area.  Sheri helps small business owners save time, money and frustration by taking care of their day-to-day administrative tasks.  Think of her as your right hand while your left hand is growing your business.    www.anotheryouerrands.com  937-416-2207

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Small Business Owners are Wise to make a few New Year’s Resolutions.

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It’s that time of year again; a time to look forward to the New Year and reflect on the changes we want or need to make in order for our business to grow. With that said, try to remember to strike that delicate balance between work and life.  For many small business owners, the two are so deeply intertwined that it’s hard to separate.

1. Plan your day. Every morning make a “To Do List” and keep it in front of you. Make sure it is reasonable and achievable. Many people are their most productive in the morning so add your toughest item(s) and the ones that you dread most to the top of your list. After you get these items completed your day will seem easier and you just might find yourself whipping through the rest of your tasks.

2. Put time for you on the calendar. While you are planning your day be sure to schedule some “You Time”. It is so important to take the time to recharge and refresh yourself; a healthy work-life balance demands time out. Get used to scheduling time regularly to “meet with yourself” and stick to that commitment. If you don’t invest in yourself, who will?

3. Make customer service a priority.  It’s a fact that customer service can make or break your relationship with current and future customers. Looking ahead to 2017, customer service should be a priority for every small business. A key resolution would be to look at ways that you can get closer, strengthen your relationship, and stay on your customer’s minds. Remember that keeping a customer takes less of our time than finding a new one.

4. Promote your business regularly and consistently.   Too often the task of promoting our small business slips to the bottom of our “To Do List”.  If you want to attract new customers, you have to make promotion a priority. Make a New Year’s resolution to hire a marketing expert or take the time to create a marketing plan on your own and follow through.

5. Grow your business through partners.   When you’re feeling stuck with your business and you don’t know which way to turn, look to partners. With each year, I believe more and more that partner relationships are a huge key in running a successful business. No matter how small in scale the partnership is, it can reap huge benefits for your (and their) business.   I find that meeting with my partners is enjoyable, helps clear my head, and can easily be part of my “You Time”.

6. Join a new business organization or networking group.   There’s nothing like talking to other business people for sparking new ideas and making contacts. Whether it’s a group specifically designed for networking or an industry organization dedicated to a particular type of business,  making the effort to be a part of a group will revitalize you and your business. Give yourself a break and take some time “out of the office” to meet with like-minded individuals to network.

7. Learn how to delegate and get more help. Your business may not be growing sufficiently because you are trying to do too much yourself. Examine your operation for routine tasks that take too much of your time or for the ones that you dread.  Decide to let someone else handle these tasks. Delegation is key to a healthy work-life balance.

8. Give something back to your community.  Make a New Year’s Resolution to find a cause that matters to you and give what you can; money, time, or both.  Not only does it feel good on a personal level, but doing good is just a smart business practice. Those that give get.

Building and maintaining a successful  business can be time consuming and difficult. Use these resolutions to help your small business grow and just as important remember to make time for yourself, family, and friends.

Happy New Year and may Your Business Prosper in 2017!

About the Author: Sheri Miller is the Owner of Another You, LLC, a Virtual/Personal Assistant service in the Dayton, Ohio area. Sheri helps small business owners save time and money by taking care of their day-to-day administrative tasks. Think of her as your right hand while your left hand is growing your business.

http://www.anotheryouerrands.com                      937-416-2207

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Something Made of Leather

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I started my Virtual Assistant business 3 years ago last month.  What a life changing event!  Owning a small business has its ups and downs-but in my case the ups have definitely outweighed the downs.  Personally, 2016 has been rough on my family.  Having the flexibility of running my own business has afforded me the much needed time to spend by myself and with family and friends.  Today, life is good!

 In my 3rd year of business I have learned that if you are hard-working, honest and do your best… referrals will come.  I have had the good fortune to work on 3 new projects this year that came from client referrals.  I am currently speaking with 2 new prospects that were referred to me by another local entrepreneur.

 Unfortunately, I realized that it is still difficult to terminate a relationship with a client even though they continually pay their invoices late.  I do have to say that the majority of the people that I have had the pleasure to work with are good, dedicated, hard-working clients.  I am thankful for all of them.

 I was reminded of how blessed that I am to have good health as I watched a client go through a long and trying medical issue this year.  I admired her strength and positivity as she continued to work part-time during this difficult period.  I am happy to report that she is recovering and back to work full time.

 So what will this next year bring?  I don’t know.  I am still looking to build my client list.  It is my passion to partner with other small business owners to help then grow and sustain their businesses.  I can help them save time, money and frustration by taking on their administrative tasks.  If you would like to discuss how virtual assistance can help you please let me know.

 But for this weekend, I think I will go out and buy myself something made of leather for my 3rd Anniversary!

About the Author:  Sheri Miller is the Owner of Another You, LLC, a Virtual Assistant service in the Dayton, Ohio area. Sheri helps small business owners save time, money and frustration by taking care of their day-to-day administrative tasks. Think of her as your right hand while your left hand is growing your business.    www.anotheryouerrands.com           937-416-2207

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Do You Need Another You?

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Has your small business grown to so much that 24 hours in a day is just not enough?   Do you want to be more productive and less stressed?   Do you need help digging out from your administrative pile?    If you answered “Yes” to any of these, now may be a good time to consider hiring a Virtual Assistant.

Produce Income.   How many administrative tasks are you taking on in your business that aren’t producing income?  You aren’t making money while you’re scheduling, managing your e-mail or posting on your social media sites.  All would agree that these tasks are important, but they take up precious hours in your day that you could use to grow your business.  Do what you do best and leave the other tasks to a Virtual Assistant.

Improve Time Management.  The reason most people start looking for a virtual assistant is because they are too busy and they know a virtual assistant can save them time.  A good VA will literally add hours to your day.  Use those extra hours to work on obtaining new clients, on sales, or spending more time with your family and friends.

Save Money.  Time is money.  Hiring a Virtual Assistant is cost-effective.   You do not need to provide a VA with room for an onsite office, office equipment or furniture.  You only pay for the time they work for you.  It is the most inexpensive, affordable and productive way to get your tasks done and free up your time.

Reduce Stress.  You feel overwhelmed with your workload.  A virtual assistant will give you peace of mind.  Give a VA the projects and tasks that you dread, that you put off or that you do not like to do.  With a Virtual Assistant you have no worry about insurance and other benefits, payroll processing, labor relations and other stress-inducing problems of running a business.

Think about outsourcing your time-consuming tasks to a Virtual Assistant.  It will help you maintain a good work-life balance, enable you to increase revenue, and save you money and maybe even your sanity!

About the Author:  Sheri Miller is the Owner of Another You, LLC, a Personal/Virtual Assistant service in the Dayton, Ohio area.  Sheri helps small business owners save time and money by taking care of their day-to-day administrative tasks.  Think of her as your right hand while your left hand is growing your business.    www.anotheryouerrands.com  937-416-2207

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4 Tips 4 Remembering Names

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Remembering names is one of the simplest yet most important factors of interacting with people.   A person’s name is the single most important word to them. As Dale Carnegie said, “If you remember my name, you pay me a subtle compliment; you indicate that I have made an impression on you. Remember my name and you add to my feeling of importance.”  Use these 4 tips to remember names.

  1.  Pay Attention: Be sure to pay attention as you are introduced.  You’d be amazed at how little attention we pay to the person we are meeting. Clear your mind and focus on them not on you or what you’re going to say next.
  2.  Repeat: As soon as you’re introduced, say, “It’s lovely to meet you, Jane.   Repeat the name silently to yourself a few times.  Repeat the name throughout the exchange. Try to also use their name during conversation and when the conversation is at an end.
  3.  Mental associations: Make a visual connection with a person’s name to something memorable in your world.   Try to connect the name with a familiar image or famous person.  Associate the person’s name with a picture that is easy to recall.
  4.  Did I mention Repeat? Use their name frequently:  People typically like the sound of their names so this tips bears double mention.  Try to use their name at least three times during your conversation:  when introduced, during the conversation and conclude with their name.

After meeting the person,  jot down notes with their name, where you met, how you met and the specifics of your conversation in a “new contacts” file (paper or electronic).  Take a look at your notes prior to the next time you anticipate seeing that person.

Although it makes us uncomfortable, we all forget names.  If you absolutely can’t remember a name, try to offer any information you can remember, such as where the two of you may have met. Alternatively, if you shake hands and introduce yourself, your contact will most likely follow suit.

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About the AuthorSheri Miller is the Owner of Another You, LLC, a Personal/Virtual Assistant service in the Dayton, Ohio area.  Sheri helps small business owners save time and money by taking care of their day-to-day administrative tasks.  Think of her as your right hand while your left hand is growing your business.    www.anotheryouerrands.com                                                                                                          937-416-2207